TextCare: Text 855-571-4500
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TextCare provides access to One to One Health board-certified providers via text message- 24/7! It's available at no cost to all Sumner County Board of Education medical plan participants.
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Scan the QR code to save the contact to your phone.
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TextCare Frequently Asked Questions
Q: How do I contact TextCare?
A: Send a text message to 855-571-4500. Appointments are not required, simple send us a text. It's that easy!
Q: What can I use TextCare for?
A: Your care team can help with any health or medical question. Even if your issue cannot be resolved virtually, the care team provides expert care navigation and will refer you to a Sumner Health clinic or a specialty provider.
Q: Will my TextCare team be able to understand my question or issue via text?
A: Yes! You can chat, upload pictures, or one-click into a video visit with your provider.
Q: What if I need additional care outside of TextCare?
A: Your TextCare provider will refer you to a Sumner Health clinic of high-quality, low-cost providers and specialists.
Q: What if I need medication to treat my diagnosis?
A: Your TextCare provider can prescribe medication, and the prescription will be sent to a Sumner Health clinic or local pharmacy.
Q: What if my initial visit requires a follow-up?
A: Your care team will reach out via text message to schedule a follow-up appointment.
Q: Should I go to an Urgent Care or the ER?
A: Many urgent care and emergency room visits end up being unnecessary. TextCare is available to you 24/7 and can help triage the situation to avoid a lengthy trip to the ER. However, we encourage you to call 911 or go to the ER if you are experiencing a medical emergency.
Q: Who is eligible for this service? Can my family use TextCare?
A: Yes! TextCare is available to all medical plan participants. If you, your spouse, or your dependent has a medical need, please contact TextCare!
Q: Will my employer have access to my health information?
A: No! All patient information is strictly confidential. TextCare is managed by One to One Health, a workplace healthcare provider headquartered in Chattanooga, Tennessee. One to One Health complies with all HIPAA and healthcare regulations to maintain your privacy, ensuring your health information is kept confidential.
A: Send a text message to 855-571-4500. Appointments are not required, simple send us a text. It's that easy!
Q: What can I use TextCare for?
A: Your care team can help with any health or medical question. Even if your issue cannot be resolved virtually, the care team provides expert care navigation and will refer you to a Sumner Health clinic or a specialty provider.
Q: Will my TextCare team be able to understand my question or issue via text?
A: Yes! You can chat, upload pictures, or one-click into a video visit with your provider.
Q: What if I need additional care outside of TextCare?
A: Your TextCare provider will refer you to a Sumner Health clinic of high-quality, low-cost providers and specialists.
Q: What if I need medication to treat my diagnosis?
A: Your TextCare provider can prescribe medication, and the prescription will be sent to a Sumner Health clinic or local pharmacy.
Q: What if my initial visit requires a follow-up?
A: Your care team will reach out via text message to schedule a follow-up appointment.
Q: Should I go to an Urgent Care or the ER?
A: Many urgent care and emergency room visits end up being unnecessary. TextCare is available to you 24/7 and can help triage the situation to avoid a lengthy trip to the ER. However, we encourage you to call 911 or go to the ER if you are experiencing a medical emergency.
Q: Who is eligible for this service? Can my family use TextCare?
A: Yes! TextCare is available to all medical plan participants. If you, your spouse, or your dependent has a medical need, please contact TextCare!
Q: Will my employer have access to my health information?
A: No! All patient information is strictly confidential. TextCare is managed by One to One Health, a workplace healthcare provider headquartered in Chattanooga, Tennessee. One to One Health complies with all HIPAA and healthcare regulations to maintain your privacy, ensuring your health information is kept confidential.
HoursCorporate Office:
M-F (7am-7pm) |
Telephone1-855-571-4500
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