Q: Can I use the online Patient Portal to make an appointment for my HRA? A: No, to ensure all HRA events are properly scheduled, appointments must be made over the phone. Please call One to One Health at 855-571-4500 (Press option 1 for scheduling)
Q: Do I need to fast (do not eat or drink after 10pm the night before my HRA)? A: Yes, this is a 12 Hour fasting blood draw! It is necessary to fast to perform Cholesterol and Blood Sugar testing.
Q: When I complete the online questionnaire, why is the doctor listed as William Smith? A: Dr. William Smith is the Medical Director for Sumner County Health. All of your labs will be reviewed by him for the 2018 HRA events.
Q: Why do they need my social security number? A: We need your social security number to link your Sumner Benefits to your wellness program. Without your SSN, the Benefits Department will not be able to track your wellness completion.
Q: If I am enrolled in the Standard Plan for 2018 but want to switch to the Wellness Plan for 2019, am I required to complete the Wellness Promise this year? A: Yes, All employees currently enrolled, as well as those wanting to enroll in the Wellness Plan for 2019, must complete the Wellness Promise requirements during the 2018 timeframe. Otherwise they will not be eligible for 2019.
You may also contact One to One with additional questions by calling 855-571-4500 or email firstname.lastname@example.org
Thank you again for allowing One to One Health and their excellent staff to care for you and your family's healthcare needs!